If you’ve notified your postal service upon ordering: we acknowledge receipt of your notification. Please check every folder in your email inbox thoroughly, as our confirmation email might be sorted into Junk, Promotions, or Social folders. This occurs in almost all instances where we encounter this inquiry.

Once your order has been processed if this is the case ( 3 to 5 days after your order ).

Please check every folder in your email inbox thoroughly, as our confirmation email might be sorted into Junk, Promotions, or Social folders. This occurs in almost all instances where we encounter this inquiry.

You can modify your order within 12 hours after your purchase. After this 12-hour period, we can no longer make changes for obvious reasons related to the volume of orders.  

Selecting the correct size is crucial! Simply take a look at our size guide on the product pages for comprehensive details to help you make an informed decision.

Within the first 45 days, no refund process is started because of potential uncontrollable delays. Following this timeframe, a detailed investigation commences within the next 3 days. Should the outcome be favorable, the refund is processed instantly and can take 2 to 5 days to complete. Should the result be unfavorable, it likely indicates an issue on your end, such as providing an incorrect address or misrepresenting information, which would be confirmed through tracking verification. We appreciate your understanding.

You can contact us via our contact form on the site or by email at contact@elitesoccer.store. Our customer service team is here to answer all your questions and provide personalized assistance.